Headstones-Direct.co.uk is an internet trading name for Mastercraft
Prices shown on the Headstones-Direct.co.uk
website are available only through the site and cannot be extended to any
other similar product that the company provide through any other
Principles of Business at
Our business ethic is to provide the highest quality memorials, lettered
to the best of our ability and erected in the cemetery using best
practice. Using the medium of the internet rather than traditional
marketing tools we are able to keep our prices as low as possible. To
reinforce our commitment to total customer satisfaction and the confidence
we have in our products, we guarantee that if the
client is dissatisfied with the quality of any memorial provided by
Headstones-direct.co.uk we will remove the memorial and refund any deposit
paid (except for fees paid to cemetery or churchyard authorities).
to place an Order
Fill in as much information as possible in the Brochure section of this
web site and submit the details (At this stage you are not committed to a
contract of any kind). Please telephone us on 0800 975 9438 if you
require any assistance. On submission we will check the details carefully
and confirm the cost of the memorial. If you wish to proceed with the
order, we will then contact you for further information on certain items
such as the grave number, section and burial authority's address and
The cemetery authority will then be contacted to find out their fees and
receive guidance on the type of memorials they will accept in their
cemetery. A formal written contract will be sent to you for
authorisation,- it is at this point that you will be entering into a
contract. On receipt of the order and a 20% deposit Mastercraft Memorials
will make a formal submission to the cemetery authority to erect a
memorial in their cemetery and the appropriate fees will be paid. When
permission has been granted by the cemetery authority, 80% of the
outstanding will then be due, on receipt, production of the memorial
will be scheduled. On completion the headstone will be erected in the
cemetery where upon the balance of the account will be due. The memorial
cannot be produced until the cemetery authority has given permission and
the second payment has been received by Mastercraft Memorials Ltd.
Conditions of Sale
The Client should check the details of the order and the wording of the
inscription carefully. Particular care should be taken in the spelling of
names and the accuracy of dates. The company will not be responsible
for mistakes made by the client. Any alterations should be notified to
the company and confirmed in writing within seven days. The company cannot
accept responsibility for any errors in the details on the order form once
it has been accepted as correct by you.
completion at a given date is subject to strikes, lockouts, accidents, non
delivery of materials, unacceptable flaws in materials or any other matter
beyond our control. Every effort will be made to comply with the customers
Should the burial
authority refuse permission for the memorial to be erected on the grounds
which could not be contemplated by the customer when signing our contract,
Mastercraft Memorials (trading as headstones-direct.co.uk) agree to refund
the customer all monies received and neither party shall have any further
claim on the other
The prices quoted
are for the specific memorial style, material, design and shape shown on
the website. Mastercraft Memorials Ltd., reserve the right to increase the
price shown for any alteration or amendment made to the designs shown.
It shall be the
customers responsibility to notify Mastercraft Memorials Ltd., prior to
the contract being signed if the grave is situated on sloping ground.
Mastercraft Memorials reserves the right to make an additional charge
and/or to vary the specification where additional work and/or variation of
the specification is required to adapt the memorial to sloping ground or
otherwise comply with the burial authorities regulations.
The charges listed in the brochure section are
quoted in good faith but are subject to change in the case of increase in
costs or material, or changes in fees charged by the cemetery or
churchyard authorities and changes in the rate of VAT.
The costs of delivery and installation in local cemeteries are
covered within the prices stated. However the company reserves the right
to levy an additional charge for certain areas outside our usual trading
area, you will be advised on such charges before you place an order
lettering style, layout, size and proportion of brochure design is 'representative' of
that used by the monumental mason. However, the monumental mason will have the
discretion to amend the inscription in anyway unless you specifically
request otherwise in which case you will be sent a 'print out' to check
that every detail is acceptable. An additional charge will be made where
two or more 'print outs' are requested.
are subject to slight variation due to saw tolerance and polishing variances.
the natural materials we use vary from time to time in colour and texture,
the goods are sold subject to such variations.
measurements may be converted to metric in accordance with a scale
approved by the joint Council for the Monumental Industry
of payment;- The initial deposit and the first payment are set out above
with the final payment due within seven days of invoice. If you
dissatisfied with the quality of the memorial and you would like a refund
as set out previously, you must notify the company in writing within
fourteen days of the invoice. Please write to the Managing Director,
Mastercraft Memorials Ltd (Head Office), 470 Great Horton Road, Bradford
All cemeteries have
slightly different rules and charges. The fees due to cemetery authority
are not included in the prices quoted on this website and will be
added to overall cost of the memorial when they are known.
In some burial
grounds, the cemetery authority does not mark the grave and there may be
no representative available to show the mason where the grave actually is.
In all circumstances we request that our customer provide us with a sketch
map indication the position of the grave and mark the grave with some kind
of identification. We would be glad to provide the necessary marker for
the client to put in situ.
Memorials Ltd cannot accept responsibility for removing and replacing any
items on the grave that belongs to the client or their relatives, such as
Photographs, wind chimes, concrete edging, plants and flowers, toys, teddy
bears and other sentimental items that may be lost, damaged stood on or
broken when the memorial is being erect. Mastercraft Memorials
respectfully ask that all such items are removed or the erection of the
memorial may be cancelled until such times the items are removed.
Memorials Ltd., reserve the right to use photographs of any memorial
supplied for the purpose of advertising and inclusion in brochures or on